FREQUENTLY ASKED QUESTIONS

You can register by clicking on the “Log in” icon at the top right corner of the homepage. Now click on the ‘REGISTER‘ button and provide your email address. You will receive an email from us regarding your Username & Password. You have done. Now you can log in to our website using that Username & Password.

No. Registration on Vubazar.com is absolutely free for a lifetime.

You can surf and add products to the cart without registration but only registered users will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

Each email address and contact phone number can only be associated with one Vubazar.com account.

Yes, you can add multiple delivery addresses in your Vubazar account within our delivery areas. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to a different address you need to place them as separate orders.

First, you have to log in to Vubazar.com. Then go to the ‘My Account’ section of the top of the page. Then click on ‘Addresses’ and now you can change/add your billing address/shipping address. After that, click on ‘Save address’ bellow.

My Account‘ is the section you reach after you log in at Vubazar.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.

You can get the login details by login to your registration email address. By completing registration on Vubazar.com an automated email sent to your register email address describing your ‘USERNAME’ & ‘PASSWORD’.

You need to enter your email address on the login page and click on the forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

You can pay for your order on Vubazar.com using the following modes of payment:

➭ Cash on delivery
➭ Credit and debit cards (VISA / Mastercard)
➭ PayU Money Wallet
➭ Google Pay
➭ Paytm
➭ BHIM (UPI Payment)

Yes, it is absolutely safe to use your card on vubazar.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer.

Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep. In that case, you have to keep ready the exact billed amount on your hand.

A delivery charge of Rs. 30 will be added on all orders below Rs. 1000. Delivery charges are absolutely free on orders over Rs. 1000.

There are no delivery charges if you subscribe to one of our monthly membership plans.

Yes, you can call our customer support number at +91- 8013392490 & place your order.

You can Whatsapp your complete order list + quantity to our Whatsapp number 8013392490.

You can email us to [email protected] or call our customer support number at +91- 8013392490 & ask for a refund/replacement.

If the payment has been made online then the money will be credited to your Vubazar ‘Wallet’ account & if it is a Cash on Delivery order then money will be refunded by cash.

The ‘Wallet‘ is a pre-paid credit account that is associated with your Vubazar account. This prepaid account allows you to pay a lump sum amount once to Vubazar and then shop multiple times (until the balance used) without having to pay each time.

The minimum order amount should be Rs.200/- to place an order.

There are four delivery slots to choose from. Delivery slots are as follows:

➭ 8AM – 11AM
➭ 11AM – 2PM
➭ 5PM – 7PM
➭ 7PM – 9PM

If you are not satisfied with the delivered products, you can return the product at the time of delivery or you can return/replace the product within 24hours of delivery.

Once you have placed your order you will not be able to make add/remove on the website. Please contact our customer support team for any changes in the order.

We would love to hear about your experience with Vubazar.com & your valuable suggestion means a lot to us. However, you can write to us by clicking on the ‘Feedback Form‘ in the ‘CUSTOMER SERVICE‘ tab on the bottom of the website.

The fish is weighed before cutting, cleaning & descaling. After cutting, cleaning & descaling the actual weight of the fish will be less than the weight shown on the website. Weight loss varies from 10-20% with respect to different fishes. In the case of fruits, the vegetable weight will be exact or greater than the weight shown. We do not charge any extra for money for higher in weight than the weight shown on the website.

If you place an order before 9 pm. then you will receive your order at your selected delivery time slots.

However, you can place an order throughout the whole day using our website or sending the order details to our Whatsapp. In such a case, we will deliver your order on your selected or next available delivery time slots.

Yes, we have a monthly/yearly membership plan. You have to contact us to subscribe to one of our monthly or yearly membership plans.

There are many benefits to a monthly membership subscriber. Few of them as below:

➭ Delivery charges are absolutely free for every order you placed.
➭ No minimum order amount required.
➭ You can order anything once in every day with no extra cost.
➭ Everyday delivery of fresh vegetables, fish, meat, fruit on a fixed time.
➭ You can order any restaurant foods within a 2-3 km zone based on your address and we will deliver it without cost.
➭ You can order your monthly medicines and get a 10% – 25% discount on total MRP value.