VuBazar.com offers an easy return & refund policy for every registered buyer with the portal. Buyers can ask for an easy return or refund only for the below terms.
- If you do not receive the actual order you have made
- Wrong items delivered by us
- Damaged or expired item received
- Package lost in transit or during delivery
- If the package does not deliver within your selected delivery time slots.
Returns and Refund conditions:
Vubazar.com will accept Return & Refund only if the following conditions are met:
- The tags on the product should be intact.
- The product should be unwashed, unused, and in an undamaged condition.
- The item needs to be returned along with the original packaging and the package is sealed (if any) as the origin.
- Request for return is made within 24 hours of receiving the product by you.
Vubazar.com will not accept Return & Refund only if the following conditions are met:
- Request for return is made after 24 hours of receiving the product by you.
- The product is used or is not in its original condition. The product should not be washed or ironed.
- Products are returned without their original packaging, freebies, or accessories.
- The product was damaged after use/opening.
- Incidental damage due to the malfunctioning of the product.
- Products like innerwear, freebies, bullion, etc. do not qualify for replacement, exchanges or refund (please refer to relevant FAQ in this regard for complete list).
- Any consumable item which has been used or installed.
- The product returned without its actual measure/size than the order.
- Missing manufacturer tag especially in case of apparel and footwear.
- Any damage/defect which is not covered under the manufacturer’s warranty.
Limitation on refund amount for courier charges
If the customer wants to instant return or return within 14 days, and Vubazar.com does not offer reverse pickup of the items, the customer can send us the shipment himself/herself. Also, we request the customer to send the scanned copy of the courier slip to [email protected] VuBazar will refund the courier slip amount or INR 30 per kg, whichever is less. Customers, please ensure that you do not end up paying more than INR 120 per kg for items being returned.
In case of an exchange request placed by the customer, the exchange will be done on the special price or the current market price of the item(s), not on MRP.
VuBazar.com may suspend or terminate your use of the Website or any Service if it believes, in its sole and absolute discretion that you have breached any of the Terms.
If you or Vubazar.com terminates your use of the Website or any Service, Vubazar.com may delete any content or other materials relating to your use of the Service. Such a case, Vubazar.com will have no liability to you or any third party for doing so.
You shall be liable to pay for any service or product that you have already ordered until the time of Termination by either party whatsoever. Further, you shall be entitled to your royalty payments as per the User License Agreement that has or is legally deemed accrued to you.